Refund and Returns Policy
Al-maham fragrances, like many fragrance companies and distributors, does not accept refunds or exchanges. This is because once a fragrance is shipped to a customer, we cannot guarantee that it has not been used or tampered with. Therefore, it cannot be resold by Al-maham Fragrances. We stand behind the unsurpassed quality of our ingredients and due to the highly subjective nature of smell, we cannot offer exchanges or refund for fragrances that you dislike. If a fragrance you purchased is not to your style or your liking, we suggest reselling it on platforms such as Facebook fragrance groups where there is a market for such resales. If there any damage in Transit we can either replace the product & in some circumstances we can refund the money within 7-10 working days.Packages Lost or Damaged in Transit:
Package Replacement: Al-Maham is committed to replacing packages that are either lost or damaged during transit.Timeframes for Replacement: Due to stipulations set forth by our shipping insurer, specific timeframes apply for package replacement requests:
For packages dispatched within the United States, replacements will be considered for packages without tracking updates after a 14-day period.
For international shipments, package replacements will be evaluated after a 20-day period following the last tracking update.
Immediate Action for Delays: Should your package experience delays, please promptly notify us by emailing al.mahamfragrance@gmail.com We are here to assist you in such instances. We recommend allowing us to file a carrier claim on your behalf for optimal resolution.
Limitations on Early Claims: While we urge timely reporting of package issues, replacements cannot be initiated prior to the designated timeframes outlined above.