Below FAQ are some common concerns of our clients before purchasing fragrances.
If you have other questions, please just send it to al.mahamfragrance@gmail.com.
Need Help?
If you have an issue or question that requires immediate assistance, you can contact us anytime.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Product
Q: Where can I find the prices of your products?
You can check out our prices on our website: al-maham.com
Q: Where can I send my fragrance requests?
You can email us your fragrance requests on al.mahamfragrance@gmail.com
Are these fragrances safe to use?
All our raw materials are procured through certified vendors and processed under the supervision of IFRA certified chemists before being imported to us. Therefore, it’s our promise that you will get the best products delivered when you make a purchase from AL-MAHAM Fragrances.
Restock
Do you restock sold-out fragrances?
You can check out our prices on our website: al-maham.com
When and where is the restock list shared?
Please do check our website www.al-maham.com
Order
How do I place my order?
To place your orders, please visit our website: www.al-maham.com
How do I resolve my order related queries?
For all order-related queries, please email us at: Email: al.mahamfragrance@gmail.com or
WhatsApp: +91 97736 14469
How long will it take to process my order?
Please expect 3-5 business days’ processing time due to the high volume of orders.
How long will it take to receive my order?
We share order tracking details via email, as the turnaround time depends on your shipping destination.
Payment & Delivery
What are the shipping charges?
Shipping charges vary according to each country. You can add your shipping country at checkout, on our website, to calculate the charges.
Why do you not provide shipping to some countries?
We are not able to ship to a few countries yet, due to custom issues. However, for all the latest shipping updates, please join our
Facebook group:
Join Our Facebook Group
Return & Exchange
What is your return & exchange policy?
We do not accept any returns or refunds as per the company policies. However, we do accept returns or exchanges for products damaged in transit or if the incorrect order is shipped.
Where can I resell/swap my product if I don’t like it?
We have a Facebook group where we encourage reselling or swapping of our fragrances. Here’s the link to our group:
Join Our Facebook Group
Contact
How can I contact you?
You can contact us through: Email: al.mahamfragrance@gmail.com or
WhatsApp: +91 97736 14469
What is your support operating hours?
Our support operating hours are from Monday to Saturday, 9:00 AM to 8:00 PM, IST.
