Lost or Damaged
Introduction:
Al-Maham is committed to providing exceptional service to our customers, including transparent policies regarding lost or damaged items. This policy outlines the procedures and responsibilities concerning lost or damaged items during our service.Responsibility and Liability:
Al-Maham acknowledges its responsibility for the safe handling and delivery of all items entrusted to us by our customers.While we take every precaution to ensure the safety of items during transit, certain unforeseen circumstances may arise resulting in loss or damage.Reporting Lost or Damaged Items:
In the event of lost or damaged items, customers must report the incident to Al-Maham immediately upon discovery.Reports should include detailed descriptions of the lost or damaged items, including photographs where possible.
Reports can be made through our designated customer service channels, including phone, email, or through our website.
Investigation Process:
Upon receiving a report of lost or damaged items, Al-Maham will initiate an investigation into the incident.Our team will thoroughly examine all available evidence, including tracking information, delivery records, and any relevant documentation.We may request additional information from the customer to aid in the investigation process.Compensation and Resolution:
If the investigation confirms that the loss or damage occurred during our service, Al-Maham will take full responsibility and compensate the customer accordingly.Compensation may include reimbursement for the value of the lost or damaged items, repair costs, or replacement items, as deemed appropriate by Al-Maham.
Our compensation process will be carried out promptly and transparently, with the aim of resolving the issue to the customer's satisfaction.
Limitations and Exclusions:
Al-Maham reserves the right to refuse compensation for lost or damaged items under certain circumstances, including but not limited to:1- Items inadequately packaged by the customer.
2- Items with inherent fragility or susceptibility to damage.
3- Loss or damage resulting from events beyond our control, such as natural disasters or acts of God.
Customers are encouraged to review our terms and conditions for a comprehensive understanding of our limitations and exclusions regarding lost or damaged items.